• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet Pro 9025 All-in-One Printer

HP OfficeJet Pro 9025 All-in-One Printer can’t print. Printer suddenly stopped working near the end of the day yesterday (4-25-2023). ‘Print Jobs’ section just seems to be stuck in infinite loop with ‘loading’ circle beside each print job and the red X to cancel next to that. Printer is online, connected to network, and no other obvious issues. It isn’t an ink cartridge issue since it managed to print a single page internal source thing-a ‘printer status report’, and then later a ‘Wi Fi Direct’ page, but is stuck and not printing other things send to the print queue from other devices like a laptop, nor from faxes.

Already tried things like turning the printer off and on, as well as turning the printer off, unplugging it for a while, then plugging it back in and letting it turn itself back on. It printed the printer status report after doing that, which was something it wasn’t able to do yesterday after hitting whatever has gone wrong with it.


Edit-to clarify, it isn't showing any error messages, so I can't use that as a base to search for more information to try and solve whatever issue has occurred with the printer.

Edit 2-after manually clearing out the printer queue by manually canceling the print jobs, the fax did actually come through and print without issue. The printer was stuck in a loop when attempting to auto end the print job though, and was hung up on it.

Any help would be much appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.