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Microsoft Windows 11

Printer won't print.

I have unplugged the printer 3 times (waited 10 min), replace cartridges, power on/off, no paper jam, paper in trays, all good! still won't print. 

I opened the printer queue and jobs are sitting there. Could it be a memory full issue? How do I clear that?

HELP please!!!

1 REPLY 1
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@CachoCon 

 

Welcome to the HP Community Forum.

 

Check / Clear the Print Queue (Reset) 

Consider >> Check the Temp Folder Permissions

 

 

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Open Print Queue

Open Menu ( ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

 

 

Print Queue / Print Service Reset

 

After a print job has been accepted, it is turned over the Windows Print Services for completion.

 

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

 

 

Start Here:  Print job stuck in Queue

Watch Video

 

AND / OR

 

HP Printers - Print jobs stuck in print queue

 

AND / OR

 

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

 

Next

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

Stop Print Services

Remove any files in the print queue folder(s)

Restart the Print Service

 

 

Details - Manual Queue Reset

 

> > > Windows 10  / Windows 11 < < <

Windows Start > Search for “Services

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

 

> > > Windows 10  < < <

Control Panel > icon view > Administrative Tools > Services

 

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

 

Open File Explorer (formally Windows Explorer)

 

Navigate to the PRNTERS folder

NOTE:  Folder might be hidden.

 

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

 

Delete any files found in folder 

Start Print Spooler Service

 

==========================================================

 

 

Print_Services_Print_Spooler_Temp_Folder_Permissions_2Print_Services_Print_Spooler_Temp_Folder_Permissions_2

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

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