-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP OfficeJet Pro 9025 Not Printing

Create an account on the HP Community to personalize your profile and ask a question
05-11-2023 07:22 AM
Printer won't print.
I have unplugged the printer 3 times (waited 10 min), replace cartridges, power on/off, no paper jam, paper in trays, all good! still won't print.
I opened the printer queue and jobs are sitting there. Could it be a memory full issue? How do I clear that?
HELP please!!!
05-11-2023 09:13 AM
Welcome to the HP Community Forum.
Check / Clear the Print Queue (Reset)
Consider >> Check the Temp Folder Permissions
> > > Windows 11 < < <
Settings > Bluetooth & devices > Printers & scanners
Select Printer from list > Open Print Queue
Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All
OR
If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel
Print Queue / Print Service Reset
After a print job has been accepted, it is turned over the Windows Print Services for completion.
When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.
Start Here: Print job stuck in Queue
Watch Video
AND / OR
HP Printers - Print jobs stuck in print queue
AND / OR
First, check that Windows Update does not need to install updates (or Restart)
Settings > Update and Security > Check for Updates
NOTE: If an update is already pending, install that update > Restart the computer and log in
Next…
If the current print job will not cancel or if a previous print job is stuck in the queue,
and
If the issue is due to Print Services being stuck / hung / corrupted,
Stop Print Services
Remove any files in the print queue folder(s)
Restart the Print Service
Details - Manual Queue Reset
> > > Windows 10 / Windows 11 < < <
Windows Start > Search for “Services”
Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App
> > > Windows 10 < < <
Control Panel > icon view > Administrative Tools > Services
Next,
Scroll down, find, Right-Click, and Stop Print Spooler Service
Open File Explorer (formally Windows Explorer)
Navigate to the PRNTERS folder
NOTE: Folder might be hidden.
C:\Windows\System32\spool\PRINTERS
OR
C:\Windows\System\spool\PRINTERS
Delete any files found in folder
Start Print Spooler Service
==========================================================
Print_Services_Print_Spooler_Temp_Folder_Permissions_2
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 9025 All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"