• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-15-2025 08:33 AM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer

Every time I turn on the printer it says a problem has occurred with my HP account and offers no further information or errors. I don't know how to resolve this and there doesn't appear to be any method of speaking to support. 

Reply
1 REPLY 1

‎04-16-2025 05:56 AM

HP Recommended

Hi @Annie229 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'm sorry you're facing this issue with your HP OfficeJet Pro 9025e printer—it can be frustrating when the error message doesn't provide clear guidance. Here are some steps you can try to resolve the problem:

1. Sign In to Your HP Account

  • Open the HP Smart app on your computer or mobile device.
  • Sign in to your HP account and check for any notifications or issues related to your account.

2. Verify Instant Ink Subscription

  • If you're enrolled in HP Instant Ink, ensure your subscription is active and your payment method is up to date.
  • You can manage your subscription through the HP Instant Ink website.

3. Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for 2 minutes, then plug it back in and turn it on.
  • Check if the error message persists.

4. Restore Factory Defaults

  • Access the printer's Embedded Web Server (EWS):
    • Type the printer's IP address into a web browser.
    • Navigate to Settings > Tools > Restore Factory Defaults.
  • This will reset the printer to its original settings.

5. Update Firmware

  • HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
    Click on the link below for instructions on how to update the firmware of your printer.
    https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know how it goes or if you need help with any of these steps! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.