HP OfficeJet Pro 9125e won't turn on properly; constantly cycling through (color dots) screen

[iii7]

Ordered a replacement printer, and instructions said to replace the print/printer head with the old one. The old printer will not turn on properly - every time I have tried to turn it on, and remove the printer head it will not work. The screen constantly cycles through a display of the hp logo with the (cartridge color) dots cycling beneath it. Since I cannot get past this screen on my old printer, I cannot remove the printer head and install it into my new/replacement printer. The old printer and printer head won't slide over to the middle without making it past this screen so I have no way of removing it. 

[Kuroi_Kenshi]

Hi @iii7,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Reset:

• Disconnect the power cord from the back of the printer.
• Unplug the power cable from the wall outlet.
• Wait at least 60 seconds.
• Reconnect the power cable to the wall outlet and the printer.
• Try to power on the printer again.

Check for Hardware Issues:

• Ensure no paper jams or obstructions inside the printer. These can cause startup failures.
• Try to remove and reseat the ink cartridges to see if the printer responds differently.

Firmware Recovery:

• If possible, perform a firmware update if the printer briefly connects properly. A corrupted firmware can cause boot issues.
• You might need HP Support's assistance for firmware recovery if you cannot access printer settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,