HP OfficeJet Pro x476 Print Bar Jam Alert

[dmwinsurance]

While printing to the HP OfficeJet Pro x476DW, approximately once a week the printer will randomly give a "Print Bar Jam" error on the display. The error message also says "Open the ink access door, remove any obstruction and close the door. Once done, Press OK. The first few times this happened,  we would open the ink access door, find NO obstruction, press ok, and the printer would continue to function properly. Now, we just press "OK", and  the printer will work properly. No paper, no jam,  is ever found in the printer. The printer has continously printed and scanned properly. We have also tried the extensive printhead cleaning option, but this hasn't helped.

There have been no power surges, or software or windows updates that we can link to these random incidents. Printer software is up to date.

Our printer is approximately 3 1/2 years old, and is out of warranty. Total page count is 57304

Could someone please let me know what causes this error to come up , and what we could do to fix the error message. Or is this "print bar Jam" message it a symptom of a more serious error/problem to come.

[JBT12]

I have the same issue. The printer is about the same age.  Any ideas would be great. 

[Nicolem1]

Same here, if anybody has managed to sort it out in any way, I would really appreciate it if they shared it here.. HP has been useless and all other service centres would rather we replaced it with one of their products without even being willing to come for a callout.

[dmwinsurance]

HP still  hasn't bothered replying with a solution. Disappointing

[NorthleighIT]

Any support on this issue from HP would be greatly appreciated. No one on phone support is able to help.

[Cheron-Z]

@NorthleighIT

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking  here To be more helpful with your post, you can add key information if you desire:
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