HP OfficeJetPrinter 8028e is stuck at 'verifying'

[Maburl]

I sent a print command for a scanned document. The printer displays 'Verifying' and will not move past that. I cnnot turn it off except by unplugging it.

[Raj_05 · Accepted solution]

Hi @Maburl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP OfficeJet Pro 8028e is stuck at "verifying," it usually indicates a problem with either the printer's firmware or its communication with the network or computer. Here are some steps you can try to resolve the issue.

Restart the Printer:

• Unplug the printer from the power source.
• Wait for about 30 seconds, then plug it back in and turn it on.

Check for Firmware Updates:

• Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or HP's website.

Reset the Printer:

• Perform a factory reset of the printer. This option is usually found in the printer’s settings menu under “Setup” or “Maintenance.”

Check Network Connections:

• Ensure the printer is properly connected to your network. If you’re using Wi-Fi, check the connection and consider reconnecting the printer to the network.

Reinstall Printer Drivers:

• On your computer, uninstall and reinstall the printer drivers. You can download the latest drivers from HP’s support website.

Inspect and Clear Print Queue:

• On your computer, check the print queue for any stuck print jobs. Clear the queue if necessary.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support