HP Officejet 100 Mobile Printer Out of Paper Error

[AmyOliveira16]

I've been having many issues getting my HP Officejet 100 Mobile Printer to work since I bought it in 2016. At first I had issues with setting it up, and have not been able to get HP Smart to find my printer. Found a way to download the driver software (https://support.apple.com/kb/DL1888?locale=en_US) and my computer was able to recognize the printer in system settings. However, the bluetooth feature still does not work correctly for me, only recognizes my printer if I connect it to computer. Now, the issue is that when I go to print, there is a message to load paper or that it's out of paper. I've tried the troubleshooting here but still no luck... https://support.hp.com/us-en/document/c02642066 

Please help me find a way to get this printer to work on my Mac OS Ventura Version 13.6.3.

[Nal_NR]

Hi @AmyOliveira16,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Excellent description and a great diagnosis. It is greatly appreciated.      

Since you have performed all the steps, the printers need to be checked for hardware and replaced. 

we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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