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‎03-31-2017 09:26 AM - edited ‎03-31-2017 12:49 PM

HP Recommended
Product: Officejet
Operating System: Microsoft Windows 10 (64-bit)

Hi, just changes the ink using brand new HP ink cartrigdge and the printer goes through the motions of printing but pages come out blank. When I try to check ink levels, the printer is not even readingthe new cartridge. Tried unplugging/ cleaning. adjusting. Nothing has worked so far. Any tips???

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2017 01:42 PM

HP Recommended

@rlfjak

 

I thank you for your response and understand the situation well.

 

It seems to be a hardware issue.

I request you to contact HP Phone Support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎04-01-2017 12:08 PM

HP Recommended

@rlfjak

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 100 printer. I understand that your printer is printing blank pages and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Make sure that the cartridges are installed correctly.
  • Remove and then reinsert the cartridges.
  • Clean the electrical contacts.
  • Turn the printer off and on again.
  • Align the cartridges.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

Sandytechy20
I am an HP Employee

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‎04-13-2017 12:56 PM

HP Recommended

Thank you for your response but this did not solve my issue of printing blank pages.

1 person found this reply helpful
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‎04-13-2017 01:00 PM

HP Recommended

Also have tried using the Print and Scan Doctor to no avail. 

Was this reply helpful? Yes No

‎04-13-2017 01:42 PM

HP Recommended

@rlfjak

 

I thank you for your response and understand the situation well.

 

It seems to be a hardware issue.

I request you to contact HP Phone Support for further assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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