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‎03-11-2021 12:42 AM

HP Recommended
Product: Officejet 100

I have tried everything to reset my printer when inserting a brand new HP 337 cartidge and it still wont recognise it. 

I have tried cleaning parts, switching between old and new cartridge and switching everything off, unplugged etc but no joy.

The old cartridge does get recognised and low toner light stops flashing and goes out. 

This is first change of cartridge so not an overused machine. 

Any help or guidance appreciated. 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2021 08:48 AM

HP Recommended

@Crawford_alan33, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎03-14-2021 08:48 AM

HP Recommended

@Crawford_alan33, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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