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‎05-03-2020 05:26 AM - last edited on ‎10-30-2020 03:58 PM by

HP Recommended

I have purchased a new HP coloured ink cartridge (302) and the printer does not appear to recognise it. On the screen for checking ink levels there is an exclamation mark next to that cartridge. I have reinstalled the previous cartridge (worked fine for six months) and it is showing the same icon.

 

I have updated firmware and re-booted etc.

 

Thanks

2 REPLIES 2

‎05-07-2020 08:47 AM

HP Recommended

Hi @Marcusjames

 

Welcome to the HP Support Community. I'd be happy to help you with the cartridge error.

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎05-07-2020 11:03 AM

HP Recommended

I have tried the troubleshooting suggestions and still no impact.

 

Thank you for your advice but after four HP printer breaking within five years, I'm off to Epson and never to return.

 

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