HP Officejet 3832 won't print

[IdaGS]

Hi:)

my newly installed printer will not print from the computer. My husband and I have both tried from different computeres a labtop with Windows 10 and Mac with OS X. With and without the WIFI. It sounds like it is printing but the pages come out blank. when we print manuals or tests directly from the printer the ink comes out fine. We installed the recommended driver from the HP site. Does anybody know what could possibly be wrong??

Ida

[Kumar0307]

@IdaGS, Welcome to the HP Support Community!

Try making a standalone copy in black and color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check the connectivity between the printer and the PC

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Let me know how this goes.

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