HP Officejet 4620 does not print black and fails alignment

[FrankMons]

Hp Officejet 4620 all-in-one printer, cz152a - 64001,  Firmware - cwm1fn1829ar.

More info upon request if needed.
Stopped printing black. I found two error codes, 0xc19a0013 and under vid/pid 0x03f01264 I believe that is a F after the 3 or it could be a 1. last 5 events, 74899,72716, 74899, 72716, 72716. 
I have tried every possible solution and not only does it not print black it will also not pass an alignment because it says it cannot detect the scan of the alignment page. Most likely because there isn't much on the paper to see.

I was wondering if the print set up cartridge would do the trick or if anyone had any other real suggestions. I can access any menu you'd like to give you more info. I actually have two hp4620's doing the same thing so I really do not think it is a hardware problem.  Thanks for any help in advance, FrankMons  

[TEJ1602]

@FrankMons, Welcome to HP Support Community!

The alignment cannot be completed when one or more colors are not printing. 

If you have already performed the steps from the document Black Ink Not Printing and other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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