HP Officejet 4620 that will not print black.

[fatsalmon]

Printer will not print black. I went through all HP steps with no resolution, including HP system print head cleaning and any software  updates. Also replaced black ink cartridge with no resolution.

[The_Fossette]

@fatsalmon,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/document/...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[fatsalmon]

Hi The_Fossette;

Yes I've been from one end of that article to the other. Initially the black ink was working but not well  enough to print a page to do an allignment. Then it  stopped working all together. I've lost count for the number of times I've done the clean head proceedure. It will  print the other 3 colors,  when I have cartiges containing ink, but not black. I even changed to a new black print cartridge. I've cleaned the connectors. Is there something else I should look at. I'm about ready to go out and buy a new printer. The print cartiges cost almost as much as a new printer! This printer has worked flawlessly up to now. 

Thanks for your  help.

[The_Fossette]

@fatsalmon,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with tech support.

1)Click on this link - https://hp.care/2moMFSc

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!

[fatsalmon]

Thanks for the help; I'll contract them.

[The_Fossette]

@fatsalmon,

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!