• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet 4630 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I have an officejet 4630. She was purchased in the US ang support cartridge HP no 61. The printer is not accepting the EU region cartridges HP no 301. To solve this problem, perform a regional reset of the printer. Please help me with reset instructions

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @JanuszIpaq,

 

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

 

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

 

1) Open the HP Smart app.

 

2) On the Home screen, click gear icon.

 

 

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

 

4) Take a screenshot of the screen and send it to me in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @JanuszIpaq,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Hi,

II moved from the US to Poland.

I have ink cartridges for both regions. Empty HP 61 black and color cartridges and new HP 301 black cartridges .

i have a printer USB cable.

I have HP smart app and drivers installed on PC.

Windows 11 and HP Officejet 4630

 

HP Recommended

Hi @JanuszIpaq,

 

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

 

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

 

1) Open the HP Smart app.

 

2) On the Home screen, click gear icon.

 

 

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

 

4) Take a screenshot of the screen and send it to me in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.