HP Officejet 4630

[Bob26980]

From my laptop I can print but I cannot scan.

My printer does not recognize the laptop

[zoey7886]

@Bob26980, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet! 

We're thrilled to have the opportunity to assist you and provide a solution.  

This issue could be due to a communication problem between the HP Officejet 4630 and your laptop.

1. Ensure the Printer is On – Make sure your printer is powered on and connected to the same network as your laptop (if using Wi-Fi).
2. Check Connections – If using a USB connection, try a different port or cable.

Try these steps:

Restart Devices

• Restart both your printer and laptop to refresh the connection.

Run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically diagnose and fix scanning issues.

Check Scanner Status

• Open Control Panel → Devices and Printers → Right-click on your HP Officejet 4630 → Click Start Scan to see if it works.

Verify Windows Image Acquisition (WIA) Service

• Press Win + R, type services.msc, and press Enter.
• Find Windows Image Acquisition (WIA).
• Right-click and select Restart (Ensure it's set to Automatic).

Reinstall HP Printer Software

• Uninstall the current HP printer software:
  • Go to Control Panel → Programs and Features.
  • Find HP Officejet 4630 and uninstall it.
• Download and install the latest driver from HP Support.

Try Windows Scan or HP Smart App

• Use Windows Fax and Scan (search for it in Start menu).
• Alternatively, install HP Smart App from the Microsoft Store.

Check Firewall & Antivirus

• Temporarily disable your firewall and antivirus software to see if they're blocking the scan.

After these steps, try scanning again. Let me know if you need further help! 😊  

Take care, and have an amazing day!  

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Regards,