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‎12-19-2018 09:57 AM

HP Recommended
Product: Office jet 4632 All-in one
Operating System: Microsoft Windows 10 (64-bit)

Code appeared after an avalavle update was displayed on the printer. Oped to Update then screen went blank. Have cycled power several times. Various error message numbers populate followed by the REFLASH 12345, each time.

3 people had the same question
3 REPLIES 3

‎12-20-2018 05:19 PM

HP Recommended

@BronsonE

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Remove the cartridge and check for the error message.

Are you using genuine HP ink cartridge?

 

I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Update the firmware for the printer  using this link: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539...

 

Restart the printer.

 

Keep me posted,

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎12-20-2018 06:06 PM

HP Recommended

I have tried all the steps you have mentioned and the issues I described in the earlier message persist. I believe I read something where upon updating if the power happens to cycle on the printer it can be left locked out for some reason. I don't believe the power cycled but the printer was performing an update whenever the problem occurred.

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‎12-21-2018 12:52 PM

HP Recommended

@BronsonE

 

Appreciate all  your time and efforts,

 

I have sent you a private message, for the service option that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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