HP Officejet 4632 Printer Error after HP Smart upgrade

[tapone]

I was going to print a document and when I clicked on the Print button, HP Smart said it had an update. I updated it and when I try to print, I am getting an error on my printer stating : ERROR CODE 0X83C00000A NOS_LOADER_APP. I had printed another document a couple of hours before with no problems.

I checked the community and came up with some similar posts, but none of the resolutions listed have worked. I was able to change the color cartridge to a new HP cartridge. There is nothing jammed or blocking the ink travel.

Anyone have any ideas, or am I going to have to get a new printer?

[sandytechy20]

@tapone 

Welcome to the HP support community.

I understand that you are getting printer error, I am glad to assist you/

Uninstall and reinstall the printer using the HP Smart app to fix the issue.

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[tapone]

Thank you for the reply Sandytechy20. I tried the steps listed but I can no longer even get the printer to start up. I unplugged the printer, waited an hour and then plugged it in. It immediately displays ERROR CODE 0XBB!!!ABO  and the power button flashes. I can't get it to start up in order to get the wifi connection to connect to my PC to use HP Smart, so this didn't help.

[sandytechy20]

@tapone 

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[tapone]

Thanks for the reply again. I was not able to see if your steps would resolve the issue. I unplugged my printer and waited a few hours to plug it back in. Now it will not power up at all, so the steps could have resolved it, I am unable to affirm.

I ended up having to buy a new printer which is crappy because I just bought ink cartridges which of course do not work in the new printer. Not happy with the latest HP Smart update. No issues prior to that.