HP Officejet 5742 foto tray blocked

[Soundplane]

Hello, I get an error message "foto tray blocked". The tray is not blocked, no rests of paper etc. I switched off the printer for more than 15'.  No success. This message has always appeared from time to time. And disapperaed don't know how. Anyone an idea?

[Nal_NR]

Hi @Soundplane,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the photo tray being blocked.

Make sure the photo tray is seated correctly

• This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.
• Make sure the printer is positioned on a flat surface.
• Push in the output tray extender.
• Pull out the input tray, but do not remove it.

• Remove the output tray.

• Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

• If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.
• The photo tray should move freely with no resistance.
• Reinstall the output tray, and then make sure the edges line up with the input tray.

Try to print.

If the error persists, try printing or copying a document with the output tray removed.

If the error only happens with the output tray installed, the output tray might need to be replaced.

Here is the HP document for more assistance:- Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Soundplane]

Hi Elohi, thanks, but I have already tried this without success. This error has occured already shortly after I bought the printer but only from time to time. Now it seems not to fade away. The trays slide smoothly. No rests of paper. Could it be that the sensor which controls where the trays are positioned is not calibrated correctly?

[Nal_NR]

Hi @Soundplane ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!