Solved: HP Officejet 6500 All-in-One Printer does not send scan and ... - HP Support Community

chasjr1 · ‎08-16-2016

HP Officejet 6500 All-in-One Printer does not send scan to Windows 7, and HP Print and Scan Doctor says "not imaging" & sends error message 8,[1,0,-2147221498)] -- I have reconnected my officejet, reinstalled drivers, etc., & nothing works. I've looked for help & tried several times, & am ready to give up on HP.

greenturtle · ‎08-17-2016

Hi,

Thanks for using the HP Forums.

Can you try this alternative Scan solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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greenturtle · ‎08-17-2016

Hi,

Thanks for using the HP Forums.

Can you try this alternative Scan solution:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

chasjr1 · ‎08-18-2016

That worked! Unfortunately, there's a vertical line down the left-hand side of the page -- what hardware fix is required for that?

HP Officejet 6500 All-in-One Printer does not send scan and HP Print and Scan Doctor no help

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