HP Officejet 6700 Premium printer... ink cartridge replacement problem

[Phil3591]

After replacing an HP ink cartridge in my HP Officejet 6700 Premium printer, a message popped up saying " There is a problem with the printer or ink system. Turn off then turn on."  I have done that and I have made sure the cartridge was properly installed, but the message is still there.  I am looking for a solution.

[Raj_05]

Hi @Phil3591,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you've already ensured that the ink cartridge is properly installed and you've restarted the printer but still encounter the error message, there are a few additional steps you can take to troubleshoot the issue.

• Check for Firmware Updates: Make sure your printer's firmware is up to date. Visit the HP support website, enter your printer model, and download the latest firmware if available. Firmware updates can sometimes resolve compatibility issues.
• Reset the Printer: Turn off the printer, unplug it from the power source, and wait for about 60 seconds. Plug it back in and turn it on. This process can help reset the printer's internal components.
• Inspect for Obstructions: Open the printer cover and check for any obstructions or debris around the ink cartridges and printhead. Make sure there's nothing blocking the normal movement of these components.
• Clean the Cartridge Contacts: Turn off the printer and open the cartridge access door. Remove the ink cartridges and gently clean the electrical contacts on both the cartridges and inside the printer using a lint-free cloth. Be careful not to touch the nozzles or copper-colored contacts.
• Inspect for Leaks: Check the ink cartridges for any signs of leaks or damage. If a cartridge appears to be leaking, replace it with a new one.
• Perform a Hard Reset: Perform a hard reset by unplugging the power cord from the back of the printer while it's still turned on. Wait for 60 seconds, then plug the power cord back in. Turn the printer on and check if the error persists.
• Run the Printer Diagnostics: Most HP printers have built-in diagnostic tools. Check your printer's user manual for instructions on how to run diagnostics. This can help identify specific issues with the ink system.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support