HP Officejet 6700 Premium printer issue

[abhi1230]

I have this HP Officejet 6700 Premium printer. Suddenly it is displaying an error message - There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."

Tried to reset it but it wakes up to the same message.

I see there are some fixes suggested with is a factory reset? Can someone provide me the steps to do that and hopefully save the printer?

[Sneha_01]

Hi @abhi1230,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 6700 Premium is showing the error message "There is a problem with the printer or ink system," and you’ve already tried power cycling and resetting without success, performing a factory reset might help resolve the issue. Here’s a detailed guide on how to perform a factory reset:

1. Perform a Factory Reset on the HP OfficeJet 6700 Premium

Note: A factory reset will restore the printer to its original settings and will remove any custom configurations or network settings.

Power On the Printer:

• Make sure your printer is powered on. If it is off, press the power button to turn it on.

Access the Printer's Control Panel:

• On the printer’s control panel, touch the “Setup” icon (it usually looks like a wrench or a gear).

Navigate to the Settings Menu:

• In the Setup menu, look for “Printer Maintenance” or “Tools” (the exact menu name may vary slightly).

Select “Restore Factory Defaults”:

• In the Printer Maintenance or Tools menu, select “Restore Factory Defaults” or “Restore Defaults”.
• Confirm your selection when prompted. The printer will initiate the reset process and may restart.

Complete the Reset Process:

• Wait for the printer to complete the reset process. This might take a few minutes.

Reconfigure Printer Settings:

• After the reset, you will need to reconfigure your printer settings, including network settings and any custom configurations.

2. Additional Troubleshooting Steps

If a factory reset does not resolve the issue, try these additional steps:

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed and that there are no obstructions. Remove and reinstall the cartridges if necessary.
• Check for any visible damage to the cartridges or printhead.

Clean the Printhead:

• Perform a printhead cleaning using the printer’s built-in cleaning function. This can often be accessed through the Printer Maintenance or Tools menu.

Inspect for Paper Jams:

• Ensure there are no paper jams or debris inside the printer that could be causing issues.

Update Printer Firmware:

• Check if there are any available firmware updates for your printer on the HP Support website. Updating the firmware can sometimes resolve system errors.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[alfavjapio]

The proces is right, but impossible to execute because the message "Something is wrong with the printer or with the inksystem'" freezes the panel. Before this message that I have now I resetted the printer to his -out-of-the-box settings, performed the hidden resetmenu's and all the stuff from all help instructions, but nothing helped. I still have the error and the printer is frozen. 

[Sneha_01]

Hi @abhi1230 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support