HP Officejet 6700 suddenly stopped printing

[Hazmat1121]

First, I am running macOS 10.13.2 High Sierra but that was not an option.

My computer suddently stopped printing all files from all programs. I printed 2 word doucments and when I went to print the third, my computer will not longer connect to the printer.

I am connect via wifi. Ensured that the drivers and firmware are up-to-date. Unistalled and re-instelled the printer on my computer. Cycled power on everything several times.

I am still able to scan from the priner and the HP utility still communitates with the printer and can pull up real time information. I can print test pages from the utility as well. The only thing that stopped working was printing.

I am at a total loss.  Please help!

[KrazyToad · Accepted solution]

Hi @Hazmat1121

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to print but you can scan.

I'd like to help.

Are you able to make a Copy directly from the Laptop?

Please try a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

If the issue persists, please uninstall the Drivers once again.

1. Click Finder in the Dock.

2. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.

   • If HP Uninstaller is in the folder, double click it, and then follow the on-screen instructions to uninstall the software.

   • If HP Uninstaller is not in the folder, continue to the next step.

3. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

4. In the menu bar, click Go, click Go to Folder, type /Library/Printers, then click Go.

   The Printers folder opens.

5. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.

6. Restart the Mac.

7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash.

Restart the computer and Printer and install the Printer using the Apple Software.

1. Click the Apple menu, then click System Preferences.

2. Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

3. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not.

   • If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used. Click the name of your printer, then click the minus sign  to delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, make sure the printer is connected to the Mac with a USB cable, or that it is on the same wired or wireless network as your Mac.

4. Click the Use or Print Using menu, then select the name of your printer.

      NOTE:Selecting a Generic driver option from the Use menu can result in limited printer functionality.

   Figure : Select the name of your printer in the Use menu

   

5. Click Add to add the printer to the list.

   • If you are prompted to install software, click Download and Install to complete the installation.

6. Close the System Preferences window.

7. Try to print, scan, or fax, depending on your printer functionality.

Keep me posted how it goes.

Thank you. 🙂

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