HP Officejet 6978 - No longer printing US Letter Borderless

[SorrellDesigns]

My printer prior to last week has been printing for over a year or more perfect US Borderless Printing from Adobe Illustrator, Preview or Adobe Acrobat Pro.  A few days ago my printer stopped communicating with my computer to send scans etc. I uninstalled, downlaoded the HP Easy Start and reinstalled my printer. (I get warning to turn on Bonjour that bonjour is not working) if I look up my printers IP address and check Bonjour under advanced settings it is turned on.

Right now however, since the reinstall if I try to print the same design I printed a few weeks ago after selecting US Letter Borderless(the preview shows no margin the print going to edge of page) however as the print comes out of the printer it has a white border. I am not sure what is going on, if there is something that went wrong with the install as it was working perfect before.

Hoping for some guidance!

Thank you

[senan6806]

@SorrellDesigns

A warm welcome to HP Support Community!

It's possible that the wireless router is blocking or not able to forward multicast packet (Bonjour). Multicast packet (Bonjour) allows Apple devices to locate the printer on a WiFi network. Most of the time updating the router firmware would resolve any Bonjour packets forwarding issue, refer to router user guide for instructions on how to update the router firmware. 

Borderless printing issue could be caused due to corrupted or damaged printer driver installed on your Mac. Removing the existing printer driver and then setting up the printer with Apple AirPrint may resolve the issue. Let's try these steps:

Please ensure that the printer is up to date with its firmware and Mac is up to date with it's software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how it goes! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[SorrellDesigns]

Thank you for your response. I am not at home to check the bonjour issue however, I have two printers in the house and my other HP printer has no issue with the bonjour. The one I am talking about is having the issue. I am able to print to my printer and scan back and forth even with the pop up bonjour error during install.  My main issue is the fact borderless printing has stopped working. The printer scan function was not working which is why I  removed and reinstalled my printer which allowed the printer to start working (scan and print again) but also started the bonjour error and failure to print duplex plain paper borderless. Prior when reinstalling after the issues, the printer would not let me "add" printer under the Printer and Scanners menu it would fail. It only worked using the HP Easy Start. I can reinstall again but my main issue is that fact I can't as mentioned print duplex with the plain paper borderless option as I could before.

 What I used to re-install my printer but gives me the bonjour errors.

This shows how when printing borderless(not twosided) it only gives me the option for photo paper. I am not using photo paper, I am using plain US letter paper and US letter cardstock. In the past never an issue. It will print borderless(one page not two sided) under the HP Photo Paper setting but does not let me select two sided or plain paper.This example shows that plain paper is not a selectable option for borderless printing on letter size paper. It was never an issue before.When trying to print duplex borderless I get this error. It will not let me duplex and print bordeless at the same time for the last week. Prior to that it was working fine for well over a year or two.

[senan6806]

Have you tried setting up the printer with Apple AirPrint using the steps I suggested in my previous post? If so, then try adjusting the print settings using the following steps:

1.) Open the document you want to print, click File, click Print, and then click Show Details, if necessary.

2.) Click File, and then click Print.

3.) Click the unnamed print options menu at the center of the dialog and select Paper Handling. 

4.) Check the box "Scale to fit paper size". Click Destination Paper Size and select US Letter Borderless.

5.) Click Print.

Keep me posted!