HP Officejet 7310 all-in-one error

[delaldo666]

I am  getting the following flashing lights: Exclamation point; On/Off under Print; and Auto answer upon power up.  The printer is frozen in this state. The power button will not turn the printer off. Power cycling the printer ends in the same situation. I have tried the steps in the link with no change.

I see that there was a solution provided by private message. I would appreciate the same information.

Thank you

[sandytechy20]

@delaldo666

Welcome to the HP support community.

I understand that your printer screen is frozen, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.