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‎01-11-2023 06:43 AM

HP Recommended
Product: HP OfficeJet 7612 Wide Format e-All-in-One
Operating System: macOS 12.0 Monterey

I opened the deck cover of my HP Officejet 7612 to change the ink. The left hinge broke when I lifted it up. This printer has been sitting unused in my office for a couple years. I was able to lift the cover and check the in two days ago without a problem. Based on the other posts and info online, it looks like this is a common problem for the left hinge, specifically, to break on these printers. Very disappointing since I have always purchased HP printers, and my home OfficeJet 8620 hasn’t had any problems. 

Category:
1 REPLY 1

‎01-12-2023 06:49 AM

HP Recommended

@Reneesignsup

 

Welcome to the HP support community.

 

I understand that your notebook hinge is broken, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message. 

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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