HP Officejet 8028 Printer Failure error message

[HelenC0816]

we are getting a Printer Failure message. There is a problem with the printer or the printer system.Turn off the printer, then turn it on. Or contact  support. 

we did have a paper jam which we cleared as well.

[Raj_05]

Hi @HelenC0816,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you encounter a "Printer Failure" message on your HP Officejet 8028 printer, it can be frustrating, but there are steps you can take to try to resolve the issue.

• Power Cycle the Printer: As instructed, turn off the printer and unplug it from the power source. Wait for a couple of minutes, then plug it back in and turn it on. Sometimes, this simple step can reset the printer and resolve the error.
• Check for Jammed Paper: Even if you've cleared the paper jam, double-check to ensure that there are no small shreds of paper left inside the printer. Sometimes, even a small piece of paper can trigger the error message.
• Inspect Printer Components: Open the printer cover and inspect the inside of the printer for any visible obstructions or debris. Make sure all printer components, such as ink cartridges and printheads, are properly installed and seated correctly.
• Update Printer Firmware: Ensure that your printer's firmware is up to date. You can usually check for firmware updates through the printer's settings menu or by visiting the HP website and downloading the latest firmware for your printer model.
• Reset the Printer: Some printers have a reset option in their settings menu or a reset button on the printer itself. Refer to your printer's user manual for instructions on how to perform a reset.

By following these steps, you should be able to troubleshoot and resolve the "Printer Failure" error message on your HP Officejet 8028 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support