HP Officejet 8035 - Printing the Alignment page

[lmeddin]

I have installed the HP Officejet 8035, using Windows 10.

During install the display panel is stuck during the print alignment stage, buffering while saying "Printing the alignment page.'

I have unplugged the printer, waited, plugged it in and tried again. Same thing.

I have uninstalled and reinstalled. Same thing.

It won't let me align from the computer printer settings. I get an error message saying "Printer problem.Fix this problem the select Retry.'

I can't use the display to select Tools/Setting because it's stuck buffering.

I can print but I can't copy or scan - the printer thinks it's busy aligning even though it isn't.

Any solutions?

[Betty0610]

@lmeddin

Welcome to the HP Support Community.

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

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Thanks!

Have a great day!