HP Officejet 8610 is offline

[redeye2]

I purchased an Officejet 8610 5 months ago and it has been working fine - until now.  It is continually going offline and I am having issues getting it online.  Most of the time I need to powercycle the 8610 and it usually comes online.

Connected wirelessly

I have IPv4 set.

3 PC's, iphone, 2 ipads all work fine on the wireless environment

HP Print & Scan Doctor finds no issues

I can start the scan capability when printing is offline.

Is this a possible hardware/warranty issue?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port
https://goo.gl/BBI671


Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[garres]

I have had three HP Officeject Pro 8610 models that work for awhile and then go offline.  What is the issue and how do I solve it?  I am so tired of this brand.  You can't find any support from the company.  They are awful

[greenturtle]

Hi @garres,

Thanks for using the HP Forums.

Have you tried the solution above?

Hi,

Thanks for using the HP Forums. Can you ensure the following:

Install Windows update KB3147458 (Windows 10 only)

Microsoft released a cumulative update for Windows 10 that helps improve discoverability of printers when a device resumes from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections.

Search Windows for Windows Update, and then click Windows Update in the list of results.

Click Check Updates to make sure all critical and important Windows updates are up to date.

NOTE: To manually download the update, go to KB3147458 on Microsoft’s website Non-HP site (in English).

Restart the computer, and then try to print again.

If you can print, the printer is online again

ELse, here's some troubleshooting steps (for Wireless)

Solve wireless problems

1. Make sure the printer is not connected to the network through an Ethernet cable
Wireless does not work if the printer is connected to the network through an Ethernet cable. Disconnect the
Ethernet cable from the printer.

2. Make sure the wireless light is turned on
If the blue light on the printer control panel is not lit, wireless might be turned off. To turn on wireless, touch
or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless), touch
(Settings). Touch Wireless Settings, and then touch Wireless to turn it on.
If the blue wireless light is blinking, it means the printer is not connected to a network. Use the Wireless Setup
Wizard available from the printer control panel to make a wireless connection. Touch or swipe down the tab at
the top of a screen to open the Dashboard, and then touch (Wireless), touch (Settings). Touch Wireless
Settings, touch Wireless Setup Wizard, and then follow the onscreen instructions.

3. Make sure the computer or the mobile device is connected to the wireless network
Make sure your computer or mobile device is connected to your wireless network. If you cannot connect the
computer to the network, contact the person who set up your network or the router manufacturer; there might
be a hardware issue with the router or computer.

4. Restart components of the wireless network
Turn off the router and the printer, and then turn them back on in this order: router first and then printer.
Sometimes, turning off devices and then turning them back on helps resolve network communication issues.
If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this
order: router first, then printer, and then computer

Still have problems? Visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This website
contains the most complete, up-to-date information about wireless printing, as well as information to help you
prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve
security software issues.
Note: If you are using a computer running Windows, you can use the HP Print and Scan Doctor tool, which can help
solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools.

Hope that helps.

[dei33]

There is no ports tab

[JoanWIFI]

I followed the the video and written instructions to connect my printer and computer - but I still cannot scan by requesting a scan from my laptop.

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any)
• Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about posting in the community, please feel free to send me a private message.

Thank you.