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‎02-28-2022 07:13 PM - last edited on ‎03-01-2022 08:37 AM by Retired

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

My printer worked fine and when I went to print a second page, I received shows: "The printerhead is missing, not detected or incorrectly installed."  I tried all the steps listed on HP support of unplugging my printer as well as taking the printer head out as well as wiggling it.  Nothing has worked.  Help!  My printer is in great condition! I just spent over 100.00 on new HP ink! 

4 people had the same question
1 REPLY 1

‎03-04-2022 12:20 PM

HP Recommended

@maharmon85

 

Welcome to the HP support community.

 

I understand that you are getting a printhead error. I am glad to assist you.

Did you update the printer firmware?

If not, update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

  • Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with a USB cable, use one of the other options.

    On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

  • Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

  • Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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