HP Officejet Pro 6830 clean printheads problem

[Tonofnoise]

I'm getting an error message about my pinheads. I have followed the following steps,

Step 1: Use genuine HP ink cartridges

Step 2: Reset the printer

Step 3: Remove the ink cartridges

Step 4: Clean the ink cartridge vents and contacts

Step 5: Update the printer firmware

But now when I attempt to printer maintance - cleaning printhead it just leaves me in a loop. There is a blue swirling circle & message cleaning printhead but nothing is happening

[sandytechy20]

@Tonofnoise

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.