HP Officejet Pro 6830 error message 0xc19a0027

[Seana_Padfield1]

As soon as I turn the printer on even without ink cartridges it gives me the message that there is trouble with the printhead.

How do I fix?

[Jeet_singh]

@Seana_Padfield1,

Thank you for posting your query on HP Community,

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Alternatively you can also try to update the printer firmware directly from the printer control panel.

For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Alternatively, I would suggest you follow the steps suggested in the support document for - HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays

If you have followed the steps suggested and still having the issue. I would personally suggest this could be an issue with the printhead or the printer itself.

I would recommend you contact our HP support team for further assistance.

HP Support can be reached on www.hp.com/contacthp

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!