HP Officejet Pro 6830 ink cartridge error code oxc19a0020

[Markad]

What is ink cartridge error message 0xc19a0020 and how do I resolve it?

[senan6806]

@Markad

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Error 0xc19a0020 typically indicates that there is problem with the printhead. Power resetting the printer, cleaning the ink cartridges and updating the printer firmware may resolve the issue. Please try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the electrical contacts, refer to step 4 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) Download and update the printer firmware from here.

Let me know how it goes!

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Have a great day!