HP Officejet Pro 6835 e-All-in-One Printer will not print.

[AirAttack]

My HP Officejet Pro 6835 e-All-in-One Printer will not print. When I power up the printer, it states I have a paper jam. Checked for and found no jam. Ok'd past that and got a "Printer Failure 0x610000a" how do I correct this?

[GOLD_MASTER]

Hello @AirAttack .

Eliminate the error by resetting the printer without the ink cartridges.
Open the cartridge access door or cover.
If the carriage moves toward the center of the printer, continue with these steps.
If the carriage does not move toward the center of the printer, close the access door or cover. Disconnect the power cord from the printer and the power supply, wait 60 seconds, and then reconnect the power cord to the printer and to a wall outlet. Turn on the printer and then continue with these steps.
Remove the cartridges.
With the printer on, disconnect the power cord from the printer.
Disconnect the power cord from the power supply.
Wait 60 seconds.
Plug the power cord back into the wall outlet and into the printer.
NOTE: HP recommends that you plug the printer directly into a wall outlet.
Turn on the printer.
Reinsert the cartridges, and then close the cartridge access door or cover.
Follow the steps to align the printer if prompted.

Update the printer firmware:
https://ftp.hp.com/pub/softlib/software13/printers/ojp6830/2050/OJP6830_2050B.exe

Check the inside for excess ink or stains, lint, loose parts or anything foreign:

HP Officejet 6810, 6820, 6830 Printers - Paper Jam Error | HP® Customer Support