HP Officejet Pro 6835 error C4EBA341

[Sam31946]

Error message C4EBA341 Tried unplugging router and printer nothing works.  When turned back code comes up on blue screen and power button is flashing

[sandytechy20]

@Sam31946

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting  Error message C4EBA341 on HP Officejet 6835 Printer.

I would like to help you resolve this issue. 

Make sure that the carriage can move freely.

Remove and reinsert the cartridges.

Plug the printer directly into a wall outlet.

Reset the printer.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer.

Let me know if that helps.

Cheers.

[kbonnist]

I'm having this problem as well -- previously no issues with this printer. I see suggestiosn to remove printer cartridges but my carriage wont move and I cant access the cartridges.  Advice??

[sandytechy20]

@kbonnist

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 6835 Printer. I understand that you are getting Error message C4EBA341 and you have already done some preliminary troubleshooting.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers