HP Officejet Pro 6960, will not print with all colours

[Wefixcars]

We purchased this printer last month, it has begun to start printing without using all the colours. I have replaced all the colour cartridges, but it is still the same.

Please help.

Thanks

[Betty0610]

@Wefixcars

Welcome to the HP Support Community.

Are you able to copy in color?

Print a Print Quality Diagnostic Page :

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

Let me know if you see any color on this report.

Clean the printhead:

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

4. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

@Wefixcars

I'm glad to hear that. Yes one of the steps from the document I gave, did mention to change ink cartridges. Glad, it worked.

Do get back to us in the future for further assistance.

Have a nice day!:)

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!