HP Officejet Pro 6968 Printer NOT READING all 4 installed Instant Ink cartiridges

[MaryG2]

My HP OfficeJet Pro 6968 Printer is not readling all 4 installed Instant Ink cartiridges.  I have taken them out and put back in numerous times and it still is giving me the message - "One or more cartiridges are missing or damaged."  The printer is only reading the Yellow cartiridge as installed.  I am not new to setting up PCs or Printers.  

No, I did not sign up for the Instant Ink Program.  

Please help!

Thanking you in advance!

[A4Apollo]

Hi! @MaryG2, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand when you print from your printer you are getting one or more cartridges are missing or damaged error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

Excellent description and a great diagnosis done. It is greatly appreciated.

I think ink has got dried up due to which you have print quality issues with your printer.

Replace low, faulty or empty ink cartridges on your printer.

Replace the problem ink cartridge

The control panel error message includes color-coded circles to indicate which ink cartridge is causing the error. Check the control panel to identify the problem ink cartridge, and then replace the problem ink cartridge.

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.

1. Open the ink cartridge access door.

   The carriage moves to the ink cartridge access area.

   NOTE: 

   If the scanner lid is open, the ink cartridge access door does not open.

   

2. Wait until the carriage stops moving before you continue.

3. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

   

4. Remove a new ink cartridge from its package, and then pull the orange pull-tab straight back.

      CAUTION: 

   Make sure you remove the orange pull-tab and plastic wrap completely before you remove the orange cap in the next step. Otherwise, ink might leak from the ink cartridge. When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to properly vent the ink cartridge.

   

5. Hold the ink cartridge by its sides, and then twist the protective orange cap counter-clockwise to snap it off the ink cartridge.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

6. Gently bend the tab away from the ink cartridge.

      CAUTION: 

   Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the ink cartridge or cause the tab to break.

   1. Bend the tab away from the ink cartridge

   2. Do not bend the tab more than 1.27 cm (0.5 in)

7. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

8. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

   

9. Repeat these steps to install any new ink cartridges.

10. Close the ink cartridge access door.

    

If the issue still persists, please share few details in a private message so I check the account details and ship you the ink cartridges.

Instant Ink Account Number-

Instant ink email address-

Printer serial number-

Shipping address-

Refer this article to further troubleshoot ink cartridges issues with your printer. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MaryG2]

These are brand NEW Instant Ink cartiridges I am trying to get to work while I am setting up my new printer for the 1st time.  I already did everything you provided above.  These should not be drying up as they are new.

Please help MrRobot!

[A4Apollo]

@MaryG2, Thanks for your quick response and time.

I appreciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Please share us few details in a private message so I check the account details and ship you the replacement ink cartridges.

Instant Ink Account Number-

Instant ink email address-

Printer serial number-

Shipping address-

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[1pwr]

they want all that crap just dodging the answer they don't know eitherr