HP Officejet Pro 6968 won't print black ink despite installing 2 new cartridges directly from HP

[Lexxb76]

The printer has stopped printing black ink. I thought this was becuase the ink was low, so I bought a new ink cartridge but still no luck. I have tried to clean the printhead repeatedly but having no luck. I followed the entire 40 minutes troubleshooting instructions from HP and still no luck.  The HP Rep sent me a replacement cartridge and still the same problem.

What else can I do?  Please help!

[Betty0610]

@Lexxb76

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team again as this could be a printhead/printer issue.

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Lexxb76]

Thanks for responding Betty0610.

I did contact HP Support and they diagnosed the problem as a defective print head.  Unfortunately, that model printer has a fixed printhead which is not removable.  

The only solution is to replace the printer.

Thanks.

[Lexxb76]

Thanks for responding Betty0610.

I did contact HP Support and they diagnosed the problem as a defective print head.  Unfortunately, that model printer has a fixed printhead which is not removable.  

The only solution is to replace the printer.

Thanks.