HP Officejet Pro 6975

[FredPro59]

When scanning using the document feeder, there are black lines that appear on the document when printing. I can't find the manual and I think it might be a cleaning issue. I don't know how to clean the rollers in the document feeder. Help!

[KrazyToad]

@FredPro59

Welcome to HP Community

I have gone through your Post and would like to help

Please ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Also follow the instructions in Step 3 in this Link: https://support.hp.com/in-en/document/c05079673 to help you clean the Paper Rollers

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Betty0610 · Accepted solution]

Clean the plastic and glass strips inside the document feeder with a soft, lint-free cloth sprayed with glass cleaner.

NOTE: 

Some printers ship with a document feeder cleaning cloth. If you have the cloth, load it into the document feeder and start a scan job to clean the scanner mechanism.

1. Turn the printer off, disconnect the power cord, and remove the battery if your printer has one.

2. Depending on your printer model, open any top cover, document feeder tray, and scan document feeder cover.

3. Remove any debris such as bits of paper or paper clips from inside the document feeder.

4. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass and the white strip on the underside of the document feeder until clean, dry, and streak-free.

      CAUTION: 

   To protect the interior printer parts, do not spray the cleaner directly on or into the printer.

5. Completely close any covers and trays that you opened.

6. Reconnect the power cord, reinstall the battery if necessary, then turn on the printer.

7. Load the original document or photo. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

8. To avoid skewing, adjust the guides on the document feeder to remove any gaps next to the edges of the paper and the guide. The paper stack should slide easily into tray and not bind against the guides.

   Try to scan. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[FredPro59]

That was it! The problem is solved. A little Windex on a lint free cloth. I tell you what, after all the procedures I followed, my printer is super clean inside. Thanks for all the help and not giving up when I did. 

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)