HP Officejet Pro 7720 only prints pdf files and test pages

[bhubtel]

Recently, my HP Officejet Pro 7720 stopped printing documents. I'm using a Dell Desktop computer that is connected to my home network via ethernet. The printer is connected via wifi. When I open a document, and choose "print", the printer starts making noises like it's going to print, but it never does. The document appears in the queue momentarily, then disappears from the queue. I'm using the program LibreOffice Writer. This program has worked fine in the past. I can print a document from WordPad. I've tried deleting and re-installing HP software on the computer. This doesn't fix problem. I've tried turning off User Account Control (UAC). Still no go.

Any ideas?

[Dragon-Fur]

@bhubtel 

Welcome to the HP Community Forum.

It might be a permission problem.

If true, the question is perhaps why LibreOffice lost access to the Temp folder in which jobs are stored just before they print.

The source of the problem might be Print Services that controls how the job is processed and sent to the printer.

The problem might be corrupted full driver printer software, a result of Windows updates, stubborn Office software, or network.

If you have not done so, add the following to your checkpoints.

Jobs in Print Queue Disappear

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

• Temp folder requires full permissions, including Read / Write, for current user
• Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

========================================================================

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

Watch Video

And / or

HP Printers - Print jobs stuck in print queue

and / or

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Windows 10 / Windows 11

Windows Start > Search for “Services”

Optionally Right-Click and Pin to Start / Taskbar > Open Services App

Windows 10

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE:  Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

Print_Services_Print_Spooler_Temp_Folder_Permissions_1.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 7720 Wide Format All-in-One Printer series 

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