HP Officejet Pro 7740 - Printer does not shut down

[JCFig]

Hi There

I have I have bough a Office Jef Pro 7740 and since the date of installation I have been having issues.

As soon as the printer goes into sleep mode, I cannot print anything, even after the printer is aware and I cant switch it off, it goes into a loop and does not switch off.

The only way is to unplug if straight from the mains.

The printer in connected to a Mac.

Hope you can help me.

Many thanks

John 

[Kumar0307]

@JCFig

Welcome to the HP Support Community!

Updating the printer firmware and disabling IPV6 may resolve this issue. Let us try these steps: 

Update the printer firmware

Click here to know different methods of updating printer firmware.

Check the sleep mode and Auto-off settings:

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.
2. Touch Power management > Sleep mode > After 15min.
3. Go back and select Auto OFF > Choose the desired option.

Turn off IPv6 on the printer

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Network Setup, and then touch Advanced Settings.

3. Select IPv6 > OFF, and then touch Yes to confirm.

4. Reboot the router and printer.

To check the printer connectivity with MAC, Perform a PING test

1. Obtain the IP address of the printer by clicking on the Wireless icon   on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss

Let me know how this goes.

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