HP Officejet Pro 8023 Printhead event 62.80.a0 and The print carriage cannot move

[xx7Ahmed7xx]

Hello, After 1 year of using (the warranty is out unfortunately) My printer suddenly stopped working and showed Event error 62.80.a0 . I tried doing all suggestions online, However the only thing I could not try is Full reset because I only found time/date reset and semi reset options on my printer.

Also while trying solution I suddenly received another error that shows even on the older error that says The print carriage cannot move (Carriage Jam), Of course there is nothing stuck in it because The printer is not working in the first place..

Please help me solve these Issues!

[Anand_Andy]

Hi @xx7Ahmed7xx,

Welcome to the HP Support Community

I understand you are facing a carriage issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP Printers - Carriage jam or E3 error

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[xx7Ahmed7xx]

I tried all steps, But I can't proceed to updating because it keeps showing busy on the updater, How to force it?

[xx7Ahmed7xx]

I managed to apply new firmware on the device, but the error is not gone.