HP Officejet Pro 8100 error message, will not print

[RSauerbrun]

Recently replaced the magenta cartridge with new HP brand magenta 951. Error shows as a small icon on printer's screen ... small print head spraying ink. Printer will not print.

I looked for solutions on HP support site ... tried to run automatic print head cleaning routine ... no change. Tried resetting the printer ... no change. Removed the print head and replaced (as per HP instructions) ... no change.

I hate to buy a new printer and dump over $100 worth of new print cartidges ... is there anything else I can do?

Thanks,

Richard

[The_Fossette]

@RSauerbrun,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print and getting an error message.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• What is the exact error message you are getting?

While you respond to that, I recommend you follow the steps in the below article and check whether the issue is resolved.

https://support.hp.com/us-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/document/c03...

If you continue to face the issue, I am sending you a private message with instructions please follow the steps.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[RSauerbrun]

First, thank you for the reply ...

I looked up the serial number, was told the printer was out of warranty (I knew that), and was not offered any support other than this forum.

To answer your questions, the printer was working fine before replacing the magenta cartridge (I used HP brand 915 cartridge). I see no real error message (text), just a small icon the looks like the print hear spraying ink, and the power button blinking.

I have tried all the suggested solutions, and removed and replaced the print head (carefully) several times. Never any change. Nothing will print, including the configuration page. Paper is new and properly installed in the tray. All looks completely normal, except for the little spray icon.

[The_Fossette]

@RSauerbrun,

It is great to have you back and your patience is greatly appreciated.

I recommend you follow the steps in the below artilce and check if it helps.

https://support.hp.com/gb-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/document/c02...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!