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‎01-14-2020 05:00 PM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 8600 Display panel is fading out.  Printer functions well. Just cannot read display options.

4 REPLIES 4

‎01-17-2020 10:29 AM

HP Recommended

@GLORIETTA, Welcome to HP Support Community!

 

I understand you have display issues on the printer. This could be a hardware issue, let us isolate the issue first-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.For more information, go to Updating or Upgrading Printer Firmware.

 

Also, check if there is any physical damage on the display. If there is any film/covering on the display remove it.

 

Share a picture of the display for further assistance.

 

Keep me posted.

 

 

 

TEJ1602
I am an HP Employee

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‎01-17-2020 12:25 PM

HP Recommended

Downloaded Firmware Update. Faded display is still faded.

faded display panelfaded display panel

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‎01-18-2020 03:46 AM

HP Recommended

@GLORIETTA

 

Appreciate you trying the steps. This looks like a hardware issue and I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

Asmita
I am an HP Employee

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‎02-05-2020 06:14 AM

HP Recommended

LOOK HERE:

https://h30434.www3.hp.com/t5/Inkjet-Printing/Where-ist-the-thread-Re-HP-Officejet-Pro-8600-Display/...

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