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‎10-08-2022 04:03 AM

HP Recommended

The following is displayed:

Printhead: Missing, Failed or Incompatible

How to fix this please.

Category:
1 REPLY 1

‎10-11-2022 03:32 AM

HP Recommended

Hi @Peterac

 

Welcome to HP Support Community. This is a great place to post questions find answers.

Thank you for posting your query. I will be glad to help you.

 

I see that you are getting an error message “the print head appears to be missing, not detected, or incorrectly installed" on your HP printer.

 

Please follow the steps listed below to reset the printer.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

 

You may also refer to the steps from this document

 

Let me know if this helps.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a good day.

 

Rainbow23 - HP Support.
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