HP Officejet Pro 8600 Plus Automatic Document Feeder

[kmharmonlaw]

I have an HP Officejet Pro 8600 Plus printer that I use for business that is several years old and is working fine except for the automatic document feeder, which just quit: The wheels and catching mechanism seem to try to grab the paper to feed through but the paper does not catch and so I cannot scan or copy multiple page documents anymore using it.  I checked for paper jams and saw none. I powered down and restarted the printer to do a reboot and I visibility inspected and saw no obvious problems.

The printer prints fine from a computer so that part of the paper feeding and processing process works fine.

I am at the point of bringing the printer in for repair but all authorized dealers I contact suspect that the repair may not be cost effective.

Any thoughts? If I have to replace, I am looking for a comparable HP printer, as this one is discontinued.

Appreciate the feedback.

[A4Apollo]

Hi! @kmharmonlaw, Welcome to the HP Support Community.

Have you tried checking with a different brand paper?

Please try the steps recommended below.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Also, try the steps recommended below.

 Clean the ADF rollers and the separator pad (optional)

If you are trying to copy or fax a document, and the document does not feed into the Automatic Document Feeder (ADF), clean the ADF rollers and the separator pad. If you are not using the ADF, continue to the next step.

1. Lift the top cover of the ADF. This provides easy access to the rollers and separator pad.

   Figure : Lift the ADF cover

   1. ADF cover

   2. Rollers

   3. Separator pad

2. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

3. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers and separator pad

   1. Rollers

   2. Separator pad

4. Allow the rollers to dry completely (approximately 10 minutes).

5. Close the ADF cover tightly at both ends.

   Figure : Close the ADF cover tightly at both ends

   

If the issue still persists try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Refer this article to further troubleshoot paper jam issues with your printer. Click Here

Note: Please try all the steps in the document as it helps us in isolating the issue.

If the issue still persists after trying out the steps. It is a hardware issue with the printer.

Please contact HP support for service options. Click Here

Have a great weekend ahead! 🙂

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[kmharmonlaw]

Thanks for sending this. I had already reviewed and tried these steps. What I need now is to know whether there is an authorized repair shop in the Denver Metro area (zip codes 80202, 80111) that will work on these printers. (Everyone I have called says it is not cost effective.)

If not cost effective, I would like a recommendation for a comparable HP printer that would be a good replacement and has the same functions.

Thanks

[A4Apollo]

@kmharmonlaw,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Regards

A4Apollo