HP Officejet Pro 8600 Plus; I installed new ink cartridges; the printer indicates ink cartridge fail

[veg51]

I tried an off-brand ink cartridge in my HP Officejet Pro 8600 Plus. After I got warning messages from the printer, I installed new HP ink cartridges. After I closed the printer door, the printer acknowledged the new HP cartridges and showed full ink levels. A few moments later the printer seemed to reboot and then indicated two of the new cartridges had an "ink cartridge failure". I re-installed the previous low ink level HP cartridges and the printer indicated previously used HP cartridges with low ink level... all good, right... a few moments later, the printer seemed to reboot and again, showed the cyan & yellow cartridges had an "ink cartridge failure". I followed the HP recommended steps, including a re-boot, but the problem persists... please advise...

[Treeko]

Hi @veg51 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing cartridge issues.

To isolate the issue, I would request you to elaborate the defect you are referring to.

Meanwhile, you can perform the steps mentioned in this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support