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Message 1 of 6
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HP Officejet Pro 8600 Plus "Ink System Failure"

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Hi,

I recently reconnected my printer after returning from summer break. The printer is giving me an error message "Ink System Failure". I cannot see any other screens or options; only the message.

I've read other forums and have tried these remedies:

1. Disconnected the power cord from the printer, waited 60 seconds and reconnected the power cord;
2. Disconnected the power cord, held down the power button and reconnected the power cord to get a forced factory reset;
3. Removed all ink heads (brand-new) and removed the printhead and gently cleaned it.

I've talked to the school tech, he said everything is correctly configured. I can't even see my settings on HP Smart. I get the message: Can't open printer home or EWS page. Printer home is not available, because there is no response from the printer.

PLEASE HELP!

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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@McTeacher

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03081973 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Message 3 of 6
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HP Recommended

Hi,

 

I have already tried this multiple times. I’m looking at the print head as the issue, and have just purchased a new one. 

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HP Support Agent
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HP Recommended

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer/ computer.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region from you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

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@McTeacher I have two of these same printers that did the same thing within 24 hours of each other. It seems like it is an update issue, but cannot seem to find any options for that. I have completed all of the same steps you did as well. 

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@JMMuc2,

Were you able to reach the phone support team?

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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