HP Officejet Pro 8600 e-All-in-One Printer series - N911 says Printer Failure

[ChristopheCDC]

Hey Everyone

HP Officejet Pro 8600 e-All-in-One Printer series - N911

As you can see hereunder I installed latest software. Ran checks using 'HP Print and Scan Doctor' & 'HP Smart'

They both say Printer Failure

Someone any idea to resolve this.

Much appreciated

Thanks a lot

Christophe

[sandytechy20]

@ChristopheCDC

Welcome to the HP support community.

I understand that you are getting printer failure errors, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.

Check for obstructions in the carriage path

• Clear obstructions from the carriage area inside the printer.
• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
• 
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• 
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.