HP Officejet Pro 8610 Wireless Network printer won't print but will scan

[Wheelsnlegs]

When I attempt to print from my wireless HP Officejet Pro 8610 I get an error message stating the printer is "Offline". However, I'm able to scan just fine. So then I tried to delete the printer & do a reinstall but when I attempt to do that nothing happens even after I reboot, the printer remains.When I look on my network devices I can see my HP Officejet Pro 8610 there. I have not installed any software nor done any upgrades or Windows updates recently that may have made changes that might have affected my OS. My wife has a MAC Pro & is able to print just fine. Suggestions as to what to try next would be welcomed & appreciated.

[sandytechy20 · Accepted solution]

@Wheelsnlegs

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8610 Printer. I understand that you are getting printer offline issue and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well.

Use HP Print and Scan Doctor to check connectivity.

Click here to download the latest version of HP Print and Scan Doctor.

If the issue persists, follow the below steps to fix the issue.

• Set the default printer and unpause printing.
• Reset the printer and check the connection status.
• Make sure the correct port is selected.
• Update the printer firmware.
• Create a manual connection.
• Add a second printer device to Windows.
• Add the printer using HP Printer Assistant.

Click here and refer the document to perform perform the above steps.

Let me know ow it goes.

Cheers.

[Wheelsnlegs]

The utility you sent fixed my issue. Thank you so much for your help!

[sandytechy20]

@Wheelsnlegs

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.

[Dubljay]

If your finding you printer is in fact ONLINE, what helped me was going to the printer icon in the bottom right taskbar and clicking on it, once it opens up click the "Printer tab", then UNCHECK "use printer offline", this fixed everything for me.