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‎01-25-2017 11:17 AM

HP Recommended
Product: OfficeJet PRO 8620
Operating System: macOS 10.12 Sierra

Hi

 

I have a problem. Yesterday I changing CMYK ink cartridges. All working fine whole day. Today I wanted to print 2 pages A4. My printer show mi communique on Control Panel - one or more ink cartridges is damaged - Yellow Ink. I try all solutions from HP instruktions and global forums. Nothing, the issue still exsist. I do semi reset and I have the bigger problem. I can't run options in control panel because before configuration setting started this ink problem communique appear on screen. I can't getting to options . My control panel is blocked. I can't do anything apart from showing the video how to solve the ink cartridges problem...

 

 

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Home button and return button doesn't react.
 
Please help me and sorry for my english grammar.
 
 
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2017 10:03 AM

HP Recommended

@Fiertek

 

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

 

This seems to be a hardware issue.

I request you to contact HP phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎01-26-2017 07:53 AM

HP Recommended

@Fiertek

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet PRO 8620. I understand that you are getting cartridge issue, and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Remove, inspect, and reseat the cartridges.
  • Check the carriage latch.
  • Clean the cartridge contacts.
  • Remove and reinsert the cartridges again.
  • Restart the printer.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers

Sandytechy20
I am an HP Employee

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‎01-26-2017 09:32 AM - edited ‎01-26-2017 09:39 AM

HP Recommended

Hi

Thank you for reply @sandytechy20

 

I can't do it because printhead don't drive to left side after open front panel. Printer have ink problem message during configuration process. Maybe I can unlock printhead and move it to left side?

 

 

Look:

 https://www.youtube.com/embed/Ynp1dqyRGWk

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‎01-26-2017 10:03 AM

HP Recommended

@Fiertek

 

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

 

This seems to be a hardware issue.

I request you to contact HP phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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